01Refunds

Refund Policy

FinSociety licences are digital goods issued against an online payment processed by PhonePe. These rules keep refunds simple and fair on both sides.

01Full refund: no questions

• Key never activated: if your licence key has not been activated and you ask within 7 days of payment, we refund the full amount.
• Duplicate payment: if you paid twice for the same plan by mistake, the duplicate is refunded in full.
• Wrong plan, key unused: bought the wrong CFA level or track and the key is still unused? Within 7 days we either switch the plan or refund you in full, your choice.

02If the software will not run

If FinSociety cannot run on a supported, up-to-date Windows system and our support team cannot fix it within 14 days of you reporting it, we refund the full amount and deactivate the key, even if it was activated while we tried.

03After activation

Once a key is activated and the exam content is accessible, the licence is treated as consumed and is not refundable, the same way an opened exam-prep course is not returnable. This does not affect the “will not run” promise above.

04Renewals

A renewal follows the same rules against the renewed period: refundable until the renewed period is first used after renewal, or if the software will not run as described above.

05How to ask

Email [email protected] from the email tied to your key, with your order ID and the reason. Approved refunds go back to the source account within 7–10 working days, and we confirm by email when sent.

06Chargebacks

If a payment is reversed or charged back, the associated licence key is deactivated. If it was an error, contact us and we will sort it out.